Shipping Policy

Ordering Processing

Due to an increase in online payment fraud, a signature may be required for any orders over $100. A credit card receipt will be sent to your email by our orders department with a request for it to be signed. Payment will not be approved and product(s) will not ship until we receive a signature. Please check your inbox or spam/junk folder within 2 hours of placing your order for your receipt.*

Our SecurityBase team takes personal security very seriously and will take whatever measures necessary to avoid unauthorized purchases or identity theft on our customers' behalf. We apologize for any inconvenience and appreciate your patience at this time. Got questions? Contact us on our Live Chat or call 800.616.0213.

*Please Note: The confirmation email you receive upon placing your order is not your credit card receipt as it will be a separate email.

Shipping

We strive to get your items out as quickly as possible. Most items ship within 24-48 hours, whereas some safes and special order items can take up to 4-6 weeks for delivery. Upon order placement, your card will be charged the full amount of the order. Please contact us directly at 800.616.0213 for further details on specific products. Once your order ships, you will be notified via email with a tracking #.  If you have any questions about your order, please contact us.

We have 4 methods of shipment available:

Small Parcel

Small items (under 50lbs) will be shipped via Fed Ex.  We offer Standard ground shipping. 2nd Day and Overnight Shipping  offered on a call for quote basis only (Must Call For Quote) 1-800-616-0213.  Orders placed after 2PM PST will not be processed until the following business day.

Curbside Delivery

Safes weighting less than 150 pounds are shipped via UPS and delivered to your business or residential door. Safes over 150 pounds are left outside of your business or residence. Curbside delivery does not include moving the safe inside your home or safe installation.

Free Shipping

We offer free curbside delivery shipping on all our safes. Purchase any type of safe and receive free curbside delivery. Does not include white glove delivery, only free curbside shipping.

Will-Call Orders

For customers who wish to Will-Call their order :

Our Address:
3651 I-30 Frontage Rd.
Sulphur Springs, TX 75482

Will-call hours: Mon thru Friday 9am - 12pm & 1pm - 4:30pm CT 

Shipping To Non-Continental States

SecurityBase.com only ships within the Continental United States (48 States). If you would like to purchase our products, but do not reside within the Continental United States, please call us for a shipping quote and rates (1-800-616-0213). All shipments to Alaska, Hawaii, Puerto Rico or other regions outside of the U.S. will vary in shipping options and rates. All duties, brokerage fees and taxes will be the responsibility of the buyer.

Incorrect Shipping Address

Please make sure you double check and enter the correct shipping address. Input all possible shipping information including the apartment or suite # if applicable. Entering the incorrect shipping address will result in additional fees, as well as delays in shipment.